Private Day Hospital
Located in Bundaberg Queensland, our Private day hospital is fully licensed by Queensland Health – Private Health Regulation Unit for surgical procedures on pediatrics over 2 years of age through to adults.
STATE OF THE ART
Built to the highest standards, Bundaberg Private features state of the art operating theatres with the latest in anaesthesia monitoring equipment.
QUALITY ASSURED
Accredited to National Safety and Quality Healthcare Standards (NSQHS 2nd Edition) and committed to providing premium health care in a safe and patient-centric environment.
Expert staff
Bundaberg Private staff are all experts in their designated fields and dedicated to the care of our patients.
NO OVERNIGHT STAYS
Bundaberg Private is a day hospital, there is no overnight accommodation and patients are discharged on the day of surgery.
SMOKE FREE
Bundaberg Private is committed to the health and wellbeing of all patients and staff, as such we are a completely smoke free environment.
Our Mission, Values and Vision
MISSION
At Bundaberg Private Day Hospital, we are committed to providing quality, cost-efficient day surgery services delivered by a highly qualified healthcare team. We are not only committed to providing individualised care, but also to treating both our patients and their families with compassion and respect.
VALUES & VISION
Our values are to instil excellence in surgical health care.
Our vision is to inspire excellence in surgical care.
Providing the best available care to our patients
Providing the best available service to our doctors
Provide a competitive, affordable and safe health care service to our community
We are committed to continuing complying with our Management System which is based on ISO9001:2015, the international standard for Quality Management.
We are committed to continuing complying with the National Safety and Quality Health Service (NSQHS) Standards to improve the quality of health service provision in Australia.
We are also committed to continuously improving, getting better and learning: learning from our errors but also learning from others: best practice keeps on changing, and we need to want to learn to follow and improve what we do.
We have processes for planning: these are transparent to our team members and affect all team members. It is important that you know what your role and contribution are. The outcome of the planning process is a set of objectives which will be reviewed and updated at least yearly.
Finally, it is important that all team members:
- Keep aware of the requirements of our management systems,
- Identify, report, record all problems, incidents, complaints, or areas of improvements,
- Comply with the intent and the content of our management system.
By doing so we will achieve our targets and the outcomes identified above.
Linda Dooley DON
Privacy and Disclosure
Bundaberg Private Day Hospital respects and upholds your rights to privacy protection
Privacy Protection
The Day Hospital respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988. The National Privacy Principles apply to us from their introduction 21 December 2001. The Privacy Amendment (Notifiable Data Breaches) Act 2017 established the NDB scheme in Australia (to be Part IIIC of the Privacy Action 1988 on commencement).
Our policy describes how we manage any personal information we have about you.
Privacy Policy Queries
Any questions about this policy, or any complaint regarding treatment of your privacy by the Day Hospital, should also be made in writing to this address:
Attn: Privacy Department
Bundaberg Private Day Hospital
51 Commercial Street, Kensington QLD 4670
Our Privacy Policy
What personal information about me does the Day Hospital hold?
The Day Hospital may hold the following information about you:
- name, street, telephone number(s)
- date of birth
- email address
- occupation
- health information
- Referring Doctor
- religious beliefs or affiliations
- transaction details associated with services we have provided to you
- any additional information provided to us by you
- any information you provided to us through patient surveys
The Day Hospital will destroy or de-identify personal information due to redundancy after its legal obligations to retain the information have expired.
What does the Day Hospital do with my personal information?
We use personal information about you:
- to provided medical treatment and care to you;
- to assist your treating doctors, nursing staff and other allied health providing medical treatment and care to you at our facility;
- to assist with any calls you make to us;
- for our internal administrative requirements;
- to process private health fund claims;
- to provide information to Medical Practitioners, Registered Nurses and other Allied Health Professionals who provide necessary follow up treatment and ongoing care;
- for benchmarking and clinical indicator reporting in a de-identified form;
- to provide data in both an identified and de-identified form to State Government agencies in compliance with numerous legislative requirements;
- to provide data in a de-identified form to the Private Hospital Data Bureau;
and with your consent:
- Service Planning;
- Research & Development
The Day Hospital will not disclose personal information about you to any person except on a confidential basis to agents that we use in the ordinary operation of our business, such as for data processing, printing or mailing.
You may at any time opt out of receiving any communications from us (other than as required for the operation of our business, eg regarding payment of your account).
How do you store my personal information?
The Day Hospital stores personal information:
- contained in paper based and other hard copy documents in a dedicated storage facility located in the Hospital; and
- contained in electronic records in a secure environment; and
- such records are only accessible by those persons who require access to the personal information for the purpose of carrying out their employment.
May I request access to personal information?
You may request access to personal information we hold about you by writing to the Privacy Officer at the Day Hospital. You do not have to provide a reason for requesting access. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you may access it (eg post or collection).
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Data breach preparation and response
The Privacy Act contains 13 Australian Privacy Principles (APPs) that set out entities’ obligations for the management of personal information. The APPs are principles-based and technologically neutral; they outline principles for how personal information is handled and these principles may be applied across different technologies and uses of personal information over time.
Entities are required to take reasonable steps to protect the personal information they hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Entities are also required to take reasonable steps to establish and maintain procedures and systems to ensure compliance with the APPs.
Compliance with the requirement to secure personal information is key to minimising the risk of the data breach
Open Disclosure
All Visiting Medical Officers agree that open disclosure is good professional practice.
The Medical Board of Australia’s Good medical practice: a code of conduct for doctors in Australia states that: When adverse events occur, you have a responsibility to be open and honest in your communication with your patient, to review what has occurred and to report appropriately.
All Visiting Medical Officers agree to participate in Open Disclosure activities from time to time.
The Multicultural Queensland Charter
Because —
the Parliament —
- honours the Aboriginal peoples and Torres Strait Islander peoples, the First Australians, whose lands, winds and waters we all now share, and their ancient and enduring cultures; and
- acknowledges the achievements of our forebears, coming from many backgrounds, and that a bringing together of the cultures of people from many backgrounds forms an integral part of Queensland’s identity; and
- recognises that diversity deepens and enriches our community and provides an invaluable asset for Queensland’s future;
this Act establishes the following Multicultural Queensland Charter —
- A shared commitment to Queensland and Australia, and a free and democratic society governed by the rule of law, fosters a strong and unified community.
- The people of Queensland come from many diverse backgrounds and have worked, and continue to work, together to build a prosperous, fair and harmonious Queensland.
- The people of Queensland should be able to express and celebrate, in a lawful way, their cultural, linguistic and religious diversity.
- Equal rights and responsibilities under the law and equitable access to the services provided or funded by the Government for all people of Queensland helps build a fair community.
- A shared commitment, among members of the Queensland community, to mutual respect, fair treatment and valuing the diversity of peoples in the community fosters a caring, safe and inclusive community.
- The creation of opportunities that encourage the full participation of people from diverse backgrounds in the cultural, economic, political and social life of Queensland helps build a prosperous State.
- Sustained, respectful and inclusive engagements between all individuals, groups and the Government are a basis for mutual understanding.
- A unified and harmonious community promotes a sense of belonging among its people and builds community confidence and resilience.
Consumer Participation
The Day Hospital is committed to ensuring consumer and community engagement in health care decisions, and values the positive contributions consumers and the community make in improving health care service quality, equity and management.
The Day Hospital is committed to:
- improving the quality of our services
- improving relationships with our community and the people who use our services
- improving health outcomes
- improving understanding of our patients’ needs and any cultural or other considerations
- utilizing a consumer perspective which identifies the strengths and weaknesses of our services
- utilizing important information about how our services are perceived and received as well as the impact of our services/work/activities.
Bundaberg Private Day Hospital has established a Consumer Advisory Panel representative of our patient cohort.
Patient Rights and Responsibilities
Bundaberg Private Day Hospital has adopted the Australian Charter of Healthcare Rights
Charter
Everyone who is seeking or receiving care in the Australian health system has certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. The rights included in the Charter relate to access, safety, respect, communication, participation, privacy and comment.
The Australian Charter of Healthcare Rights is available to everyone in the healthcare system. It allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.
Patients, consumers, healthcare providers and health service organisations all have an important part to play in achieving healthcare rights and contributing to a safe and high quality healthcare system.
A genuine partnership between patients, consumers and healthcare providers is important so that everyone achieved the best possible outcomes.
Healthcare providers are aware that in some circumstances, your ability to interact with the healthcare system may be restricted. Where possible they will alert family or support services about your circumstances if they consider that you need assistance.
ACCESS
Healthcare services and treatment that meets my needs.
Safety
- Receive safe and high quality health care that meets national standards.
- Be cared for in an environment that is safe and makes me feel safe.
Privacy
- Have my personal privacy respected.
- Have information about me and my health kept secure and confidential.
Give feedback
- Provide feedback or make a complaint without it affecting the way that I am treated.
- Have my concerns addressed in a transparent and timely way.
- Share my experience and participate to improve the quality of care and health services.
Respect
- Be treated as an individual, and with dignity and respect.
- Have my culture, identity, beliefs and choices recognised and respected.
Partnership
- Ask questions and be involved in open and honest communication.
- Make decisions with my healthcare provider, to the extent that I choose and am able to.
- Include the people that I want in planning and decision-making.
Information
- Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
- Receive information about services, waiting times and costs.
- Be given assistance, when I need it, to help me to understand and use health information.
- Access my health information.
- Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe.
This is the second edition of the Australian Charter of Healthcare Rights. These rights apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care.
Contacts
It is always best to try to resolve any concerns with your local health service provider. The contact for any concerns is Katherine Panchapakesan.
In the event you are unable to resolve any concerns with Katherine Panchapakesan, then you should contact:
The Health Care Complaints Commission
Level 17/53 Albert St, Brisbane City QLD 4000
Telephone: 133 646
Website: https://www.oho.qld.gov.au/
Certification
