Your doctor will provide you with a number of forms which need to be completed and faxed or emailed to us. This will enable our staff to register your details and minimise any delays on our arrival for admission.
Once you have booked your procedure you will be provided with an informed financial consent. We have contracts with most health funds. You will receive separate accounts from your surgeon, anaesthetist, pharmacy and pathology if it is required.
If you have agreed with your health fund to pay an excess or a co-payment you will be asked to pay this prior to your admission.
We accept cash, cheques, credit card and we have EFTPOS facilities.
If you have any queries regarding your visit or about your informed financial consent, please contact our staff prior to your admission by email firstname.lastname@example.org or call between 8.00am and 5.00pm, Monday to Friday and we will be happy to assist you.
If you become ill in the days before your surgery
If you develop a cough, cold or any other illness you should contact your surgeon and the staff at the day hospital as your surgery may need to be postponed until you are well.
Pre-Operative telephone call
Generally on the Friday before your operation, you will receive a telephone call from our nursing staff. The nurse will advise the following:
- Your arrival time
- Your fasting times
- Transport and parking arrangements
- The length of time you can expect to be at the day hospital
- Your post-operative care
The nurse will discuss with you
- Any previous illnesses and operations
- Any allergies to food or medicines
- Any special dietary requirements
- Who is taking you home and staying with you on the night of your surgery.
This is an opportunity for you to ask any questions you have about your admission and the postoperative care that you will need. This call will take approx. 10 minutes.